Arrived 2 hours early. Total of 5 adults with 8 pieces of luggage and 2 backpacks. Clerk was cheerful and helpful. He upgraded us from an SUV to a van at no charge. Extra driver was handled easily and quickly. Best rental experience I have ever had in Chicago. Thank you, René, for starting our vacation off right. You are the best!
Been here twice in a month. The good: Clean cars, friendly, and no pressure associates. The price is super. The bad: shuttle service. Be prepared to wait and call for status check. If they figure out a better way to have you waiting less than 45 minutes this place would be a winner.
They would not honor my pre-paid reservation because my credit card company had sent me a replacement credit card, and then said they could not rent me another car because their reservation system was closed. This was the day before thanksgiving. Thank goodness there are other agencies nearby that are much more willing and able to offer good customer service. I felt awful for the people working at Payless. They seemed lost and like they were stranded at a company that gave them no tools to help customers.
The staff are friendly and helpful. The cars are what you expect. I was upgraded for free from compact to a low mileage mid size since I was renting for a week. I appreciated the upgrade! The location is farther from the terminal than I expected which is on the opposite side of the airport from the terminal. My 5 PM Thursday arrival transport from baggage claim to the rental location was in excess of 30 minutes due to rush hour traffic. My 3 pm return transport was less than 10 minutes.
The mechanics behind obtaining a rental with this company went smooth for me. This location was in stock with vehicles, the one I picked was clean, and well maintained for the most part. Before leaving with the car I noticed the notification light for low tire pressure, immediately notified the personnel. They were able to quickly address and correct the problem. For this I gave 3 stars. Overall customer service was on the slower side. On both ends of my trip it had been few customers to be serviced and it still seemed to have taken longer than one would expect. There was lack of genuine hospitality, active engagement, and just overall positive attitude to want help the customer. For that I gave 0 stars. In a nutshell, this location got the job done but definitely failed on being able to create a good and positive experience for me. Yes, I would use them again, but would be last on my list of car rental agencies to choose from when I'm in Chicago.
Payless Car Rental is a US Car Rental based in Franklin Park, Illinois. Payless Car Rental is located at 4000 Mannheim Rd, Franklin Park, IL 60131, USA.
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